Privacy Policy     17th July 2026

This Privacy Policy explains how EKURDA collects, uses, stores, and discloses Personal Information in accordance with applicable data-protection laws. It applies when you visit, register with, use, or make a purchase through the EKURDA website or related services.

Contact Us

If you have questions about this Privacy Policy, require further information about our privacy practices, wish to exercise your privacy rights, or would like to make a complaint, please contact us at:

Email: info@ekurda.com

Personal Information We Collect

When you use the Site, we may collect information about your device, your interactions with the Site, your account, and the information necessary to process purchases and provide our services. We may also collect information when you contact us for customer or vendor support.

In this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.

Device and Technical Information

Purpose of collection

We collect device and technical information to:

• operate and display the Site correctly;
• maintain security;
• diagnose technical problems;
•  prevent fraud and misuse;
• improve the performance and reliability of our services.

Source of collection

This information is collected automatically through necessary cookies, server logs, and similar technologies when you access or interact with the Site.

Information collected

This may include:

• browser type and version;
• IP address;
• time zone;
• device and technical information;
• pages or products viewed;
• search terms;
• interactions with the Site.

Disclosure

This information may be shared with hosting, security, and technical service providers only where necessary to operate, protect, maintain, and improve EKURDA. It is not shared with third parties for their independent targeted-advertising purposes.

Account and Order Information

Purpose of collection

We collect account and order information to:

• create and manage user and vendor accounts;
• provide products and marketplace services;
• process orders and payments;
• arrange shipping and delivery;
• issue invoices and order confirmations;
• provide order-status updates;
• process returns and refunds;
• communicate with customers and vendors;
• provide customer support;
• detect and prevent fraud, misuse, and security risks;
• comply with contractual, legal, accounting, and regulatory obligations.

Source of collection

This information is collected directly from you when you register, place an order, provide delivery details, contact us, or otherwise use the Site.

Information collected

This may include:

• name;
• email address;
• telephone number;
• billing address;
• shipping address;
• account or user ID;
• purchase and order history;
• payment-related information.

Payment-card information may be processed directly by authorised payment-service providers. EKURDA may not receive or store complete card details where payment processing is handled by those providers.

Disclosure

Account and order information may be shared, where necessary, with:

• vendors involved in fulfilling an order;
• payment processors;
• shipping and delivery providers;
• hosting and technical providers;
• customer-support providers;
• professional advisers;
• public authorities where required by law.

Such information is shared only to provide EKURDA’s services, fulfil orders, meet legal obligations, or protect users and the platform.

Customer and Vendor Support Information

Purpose of collection

We collect support information to:

• respond to enquiries;
• investigate complaints or disputes;
• assist customers and vendors;
• resolve order, payment, delivery, return, and account issues;
• improve our services.

Source of collection

This information is collected directly from you when you contact EKURDA or submit a support request.

Information collected

This may include your contact details, account information, order information, communications, and any documents or images you choose to provide in support of your enquiry.

Disclosure

Support information may be shared with relevant service providers, vendors, payment processors, delivery providers, or professional advisers where necessary to investigate and resolve the matter.

Minors

EKURDA does not knowingly collect Personal Information from children who are not legally permitted to use the services or enter into transactions under applicable law.

If you are a parent or legal guardian and believe that a child has provided Personal Information to EKURDA without appropriate authorisation, please contact us at info@ekurda.com to request its review or deletion.

How We Use Personal Information

We use Personal Information to:

• provide and operate the Site and marketplace;
• register and authenticate users;
• manage customer and vendor accounts;
• process purchases and payments;
• arrange delivery and fulfilment;
• manage returns and refunds;
• provide customer and vendor support;
• investigate complaints and transaction disputes;
• maintain security and prevent fraud;
• communicate important service and order information;
• maintain business, accounting, and transaction records;
• comply with legal and regulatory requirements;
• improve the reliability and functionality of our services.

Sharing Personal Information

We may share Personal Information with service providers and other parties where reasonably necessary to:

• provide and maintain EKURDA’s services;
• process payments;
• fulfil and deliver orders;
• provide customer support;
• prevent fraud and protect the platform;
• comply with contracts and legal obligations;
• respond to lawful requests;
• establish, exercise, or defend legal rights.

Service providers are expected to process Personal Information only for the authorised purpose and in accordance with applicable law and contractual obligations.

EKURDA does not sell Personal Information to data brokers and does not currently use Personal Information to track users across third-party applications or websites for targeted advertising.

Marketing Communications

Where permitted by law, and where consent is required after obtaining that consent, EKURDA may send information about its own products, services, updates, and offers.

You may unsubscribe from marketing communications at any time by using the unsubscribe option contained in the message or by contacting us at info@ekurda.com.

Unsubscribing from marketing messages will not prevent EKURDA from sending necessary transactional or service communications, such as order confirmations, payment notices, delivery updates, security alerts, or account-related messages.

Lawful Basis for Processing

Depending on your location and the applicable law, EKURDA may process Personal Information on one or more of the following legal grounds:

• performance of a contract with you;
• steps taken at your request before entering into a contract;
• compliance with a legal obligation;
• EKURDA’s legitimate interests in operating, securing, and improving its services;
• protection of the rights and safety of users and the platform;
• your consent, where consent is required.

Where processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Cookies and Similar Technologies

A cookie is a small file stored on your device when you visit the Site.

EKURDA uses necessary and functional cookies to support:

• account login and authentication;
• shopping carts;
• checkout;
• security features;
• fraud prevention;
• language and display preferences;
• session management;
• other essential website functions.

We may also collect limited technical information to diagnose errors, maintain security, and improve Site performance.

EKURDA does not currently use cookies or similar technologies to track users across third-party applications or websites for targeted advertising.

You can manage cookies through your browser or device settings. Blocking or deleting necessary cookies may cause certain parts of the Site to function incorrectly or become unavailable.

Privacy Choices and Rights

Depending on the law applicable to you, you may have the right to:

• request access to your Personal Information;
• request correction of inaccurate information;
• request deletion of Personal Information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request a copy of certain information;
• lodge a complaint with a competent data-protection authority.

To exercise any applicable right, contact us at info@ekurda.com. We may need to verify your identity before completing your request.

Certain information may need to be retained where required for legal, accounting, fraud-prevention, dispute-resolution, or contractual purposes.

Data Retention

EKURDA retains Personal Information only for as long as reasonably necessary to:

• provide its services;
• fulfil orders and contracts;
• maintain transaction and accounting records;
• resolve disputes;
• prevent fraud;
• comply with legal and regulatory obligations;
• enforce agreements and protect legal rights.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Security

EKURDA uses reasonable administrative, technical, and organisational safeguards designed to protect Personal Information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or privacy practices.

The revised version will be published on the Site with an updated effective date where appropriate.

Complaints

To make a privacy-related complaint, please contact us at info@ekurda.com.

We will review and respond to your complaint within a reasonable period. If you are not satisfied with our response, you may have the right to complain to the relevant data-protection authority in your jurisdiction.